Política de reembolso

REFUND POLICY

 

PURCHASES

Once your purchase is completed, you will receive an order confirmation email shortly after. Please make sure to check your spam or junk folder if you don’t see it in your inbox.

SHIPPING & DELIVERY

Please note that orders are typically processed within 2 to 7 business days. Shipments are sent with tracking and signature required, and you will receive a confirmation email with tracking information once your order has been dispatched. Prints and artworks are carefully packaged in a rigid box or tube to ensure safe delivery.

Shipping is free of charge to Spain and Europe. For other countries, shipping terms will be specified in each artwork’s own listing, indicating whether shipping is free or includes an additional charge. For international orders, please be aware that customs duties may apply depending on your country. This is entirely outside the control of ricardocid.art, and you are responsible for paying any customs fees charged on your package.

RETURNS & REFUNDS

All paintings, prints, and products are final sale. No returns are accepted once the product has been shipped. If you have made a mistake with your order, please email us at cidpaintings@gmail.com with any questions or concerns regarding your purchase.

We will replace prints that have been damaged during shipping. In such cases, please contact the artist at cidpaintings@gmail.com within 7 days of receiving your package. Damaged items generally must be returned in order to receive a refund or replacement. Replacement items are subject to availability at the time of replacement. ricardocid.art reserves the right to choose between replacing or refunding a damaged item. When unpacking your order, please handle it carefully to avoid damaging the artwork.

As all our products are shipped with tracking information, if an item is lost in transit, we will replace it at our own cost. However, if an item is marked as “Delivered” by the postal carrier, we will not replace that item or issue a refund. Please ensure your local carrier knows how to handle your deliveries if you are unable to monitor packages left at a doorstep, hallway, or office.

Cuando lo tengas pegado en Shopify, dime y te preparo igual el de “Envío” y el de “Aviso Legal” para seguir con los mismos pasos.